Elit Post Terms of Service and Privacy Policy

1. General Provisions

1.1. These rules govern the relationship between Elit Post (hereinafter, the “Company”) and the Client (Sender/Recipient) in the provision of international delivery services.

1.2. By using the Company’s services, the Client automatically confirms that they have read and agree to all provisions of this document.

1.3. The Company has the exclusive right to determine the type and route of transportation in order to optimize delivery times.

2. Parties’ Liability and Customs Restrictions

2.1. Liability for packaging and contents:

Self-packaging: The Company is not liable for damage to cargo (items inside the parcel) if it was packed by the Client independently. Ensuring proper internal protection, cushioning, and securing of items inside the box is the sole responsibility of the Sender.

Integrity of contents: The Company does not accept claims regarding the functionality, quality, or completeness of items inside the Client’s sealed package if the outer box/package shows no signs of external damage or unauthorized opening caused by the Company.

Damage risks: If the parcel contents are damaged due to insufficient internal packaging (lack of bubble wrap, filler, etc.), full liability for such damage rests with the Client.

2.2. Legal compliance and customs risks:

Client responsibility: The Client bears full and sole responsibility for ensuring that the contents of their parcel comply with the laws, regulations, and import restrictions of the destination country as well as transit countries.

Prohibited goods: Before arranging delivery, the Client must independently verify that the items being shipped are permitted for import into the recipient’s country. The Company is not liable for delays, seizure, fines, or confiscation (destruction) of cargo by customs authorities due to non-compliance with import rules.

Customs duties and fees: Any customs duties, taxes, government charges, or forced storage costs at customs warehouses arising in the destination country due to exceeded limits, incorrect declaration, or the nature of the goods shall be paid in full by the Client or Recipient.

2.3. Right of inspection:

The Client agrees that, for security purposes and compliance with export/import regulations, the Company and government authorities (customs, police, aviation security services) have the right to open and physically inspect the cargo at any point along the route.

3. Limitation of the Company’s Liability

3.1. The Company is not liable for delays caused by customs authorities, weather conditions, or other events beyond the Company’s control.

3.2. The Company is not liable for indirect damages (loss of profit, loss of income) in the event of cargo damage or delay.

3.3. The Company’s liability for cargo loss is limited by international law and does not exceed the proven value of the contents within established limits.

4. Privacy and Data Policy

4.1. Data collection: The Company processes personal data (full name, address, phone number, passport details) solely to fulfill delivery and customs clearance obligations.

4.2. Data transfer: The Client agrees to the transfer of their data and the Recipient’s data to partner logistics services and government authorities (customs, security) to complete delivery.

4.3. Cookies: The Company’s website uses cookies to ensure technically proper operation of services.

5. Final Provisions

5.1. The Client confirms the accuracy of all data specified in the invoice and accompanying documents.

5.2. Any disputes arising under this agreement shall be resolved in accordance with the applicable laws of Israel.

5.3. Elit Post reserves the right to amend the privacy policy.

The Company is not responsible for delays or damages caused by unforeseen circumstances beyond its control, including, but not limited to: military conflicts, explosions, adverse weather conditions, natural disasters and other cases of force majeure.